Glossary

standard that is adopted by an international standardizing/standards organization and made available to the public

evolution of a system, product, service, project or other human-made entity from conception through retirement

set of interrelated or interacting activities which transforms inputs into outputs

disciplined evaluation of an organizational unit's processes against a Process Assessment Model

model suitable for the purpose of assessing process capability, based on one or more Process Reference Models

characterization of the ability of a process to meet current or projected business goals

point on the six-point ordinal scale (of process capability) that represents the capability of the process, each level building on the capability of the level below

actions taken to change an organization's processes so that they more effectively and/or efficiently meet the organization's business goals

observable result of a process

set of process attribute ratings for an assessed process