Glossary

set of interrelated or interacting activities which transforms inputs into outputs

disciplined evaluation of an organizational unit's processes against a Process Assessment Model

model suitable for the purpose of assessing process capability, based on one or more Process Reference Models

characterization of the ability of a process to meet current or projected business goals

point on the six-point ordinal scale (of process capability) that represents the capability of the process, each level building on the capability of the level below

actions taken to change an organization's processes so that they more effectively and/or efficiently meet the organization's business goals

observable result of a process

set of process attribute ratings for an assessed process

model comprising definitions of processes in a lifecycle described in terms of process purpose and outcomes, together with an architecture describing the relationships between the processes

set of one or more base standards and/or profiles and, where applicable, the identification of chosen classes, conforming subsets, options and parameters of those base standards or standardized profiles necessary to accomplish a particular function